Utility Billing Clerk – Job Description
Position Overview
The Utility Billing Clerk is responsible for accurately preparing, processing, and maintaining customer utility accounts. This role ensures timely billing, payment collection, account adjustments, and high-quality customer service. The ideal candidate is detail-oriented, organized, and comfortable working with financial data and customer inquiries.
Key Responsibilities
- Maintain and update customer accounts, including new service setup, transfers, and disconnections.
- Collect and post payments received via mail, online systems, and in person.
- Generate reports related to billing, collections, delinquencies, and account activity.
- Coordinate with field staff regarding meter readings, service orders, and account changes.
- Assist customers in person, by phone, and by email with questions about bills, payments, and service policies.
- Monitor delinquent accounts and follow established procedures for notices, penalties, and service shutoffs.
- Maintain accurate records in accordance with organizational policies and state/local regulations.
- Support general office operations, including filing, data entry, and administrative tasks.
- Assist with research and resolve billing discrepancies, meter reading issues, and customer concerns.